View the frequestly asked questions below
Below are some common questions about your account
No, you do not need to have an account to shop on danielklein.in. Once you place your order you will receive your order confirmation and shipping details on your email id. But we do recommend you to have yourself registered with us to track your order, avail offers, discounts, and promotional store credits.
Yes, It can be done in “My Account” section.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post. This would be possible only for prepaid orders.
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.
Delivery Time will be around 2-5 working days for METROS & TIER 1 cities, and approx. 4-7 working days for TIER 2/3 cities & Rural regions..
If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.
If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support and intimate the action immediately.
Yes. We can deliver your shipment to India. We would need the complete shipping address along with a local contact number. If the delivery address is of a Hotel, would recommend you to give us your local contact number which would be reachable at all times.
Below are some of are common questions about orders
Simply navigate to your item(s) of choice. Click the ADD TO CART button. Your items are now in your shopping cart!
Once you've added all the items you want to your cart, click on the cart icon at the very top of the page to view your cart.
Check that all the items in your cart are correct, and click CHECKOUT to proceed to payment. Follow the check out process by logging in (for returning customers) or registering i.e filling in your details manually (for new customers). For new customers, you will be asked to enter your shipping details. Post that you will be on the payments selection page where you can apply any COUPON CODE (if applicable) and then select your preferred mode of payment i.e. either COD (Cash on Delivery) or CREDIT CARD (for Credit Card, Debit Card & Netbanking through a secured payment gateway)
Click COMPLETE ORDER to place your Order. Once you've placed your order successfully, please check your email for your order confirmation. For those who have selected COD as the payment method, you will find instructions on "HOW TO CONFIRM YOUR COD ORDER?" in the order confirmation email. Check your spam/junk folder if you can't find the email in your inbox. Do contact us if you get confused at any point!
Don't worry, our customer care team will be able to guide you, recommend you and even place the Order on your behalf. Just write to us at firstname.lastname@example.org
We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to bank.
Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. You can get in touch with our customer support with your order details and take further steps.
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on email@example.com with your order number for any clarification.
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